Refund Policy

Effective date: January 19, 2026

AI Skills Board sells digital certification assessments that are delivered electronically.

1) How refunds work

If you would like to request a refund, you must contact us at: [email protected]

Include:

• Your full name
• Email used at checkout
• Certification purchased
• Proof of purchase / transaction reference (if available)
• Reason for the request

2) Refund eligibility

Refunds may be offered at our discretion and only if:

• The exam has not been started/attempted, and
• The request is made within a reasonable time after purchase (e.g., within 7 days)

3) No refunds in these cases

Refunds will generally not be provided if:

• The exam has been started or completed
• You did not pass the assessment
• You changed your mind after receiving access
• You failed to check spam/junk folders for the exam access email
• The issue is caused by unsupported devices/browsers or a poor internet connection

4) Technical issues

If you experience a genuine technical issue (e.g., can't access the exam after purchase), contact [email protected] and we'll work to resolve it quickly. Where appropriate, we may issue a replacement attempt or provide another reasonable remedy.

5) Chargebacks

If you initiate a chargeback without contacting us first, we may suspend access and/or invalidate any issued credential until the matter is resolved.